窪蹋勛圖厙

Case Studies
Case Study

The ALS Association empowers their team with instant access to knowledge using 窪蹋勛圖厙

# of Employees
100
Industry
Non-Profit
Website
50%

fewer support tickets

75%

reduction in training time

2x

the impact

The problem

18 Salesforce instances, 400+ employees, and a growing knowledge gap

In 2020, the ALS Association unified 30+ chapters into a single national organization. But centralization came with growing pains with 18 different Salesforce instances, scattered documentation, and no consistency in how teams operated.

Every chapter had their own CRM, their own rules, their own way of doing things. Migrating all that into one Salesforce instance was hard enough, but making sure everyone used it the same way was even harder. Samantha Luke, Manager of Training & Support
  • Massive change, limited bandwidth Employees had to learn a brand-new, unified system while still serving the ALS community.
  • Inefficient onboarding These trainings were four straight days long users just didnt retain it.
  • Documentation overload It was a hardship for my staff to constantly update 40+ page SOPs every other week when a new update was made to Salesforce.

The solution

窪蹋勛圖厙 as the knowledge layer powering the mission

When the ALS Association discovered 窪蹋勛圖厙, everything clicked. Literally.

We broke down those 40+ page SOPs into bite-sized Speks. Now, updates happen in real time, not weeks later because we were avoiding it.

With 窪蹋勛圖厙, they finally had one platform to:

  • Centralize SOPs and policies across departments
  • Deliver in-app guidance inside Salesforce
  • Push urgent updates directly to staff with Spotlights
  • Provide flexible access via wiki, sidebar, and Chrome extension
  • Track views, engagement, and accountability
We werent even looking for a tool that could do all this but once we found 窪蹋勛圖厙, we fell in love.

Now, instead of four-day Zoom marathons, new hires follow a personalized learning path with 20-minute video bursts, embedded Speks, and quizzes that actually reinforce retention.

Before, wed run massive live trainings every other month. Now, new hires go through short videos with linked Speks and interactive quizzes. They actually retain the info and weve got our time back.

The results

  • Eliminated outdated PDFs by breaking SOPs into easy-to-update Speks
  • Freed up time to lead org-wide UX improvement projects
  • Streamlined communication across 400+ employees
  • Slashed support tickets as users self-serve through 窪蹋勛圖厙

窪蹋勛圖厙 probably replaces a full-time headcount, maybe two. Its saved us that much time across support and training.

And more importantly, its made their frontline teams more responsive.

ALS has a two to three year life expectancy. Everything is urgent. With 窪蹋勛圖厙, our teams get answers faster, and that means we serve our community faster.

Key use cases

  • Onboarding & training: Replaced 4-day Zooms with 20-min video learning paths + Speks
  • SOP maintenance: No more 40-page formatting nightmares, content is updated in seconds
  • Spotlight communications: Critical updates delivered and tracked
  • Accountability & visibility: Usage analytics and search trends prove value

We can show execs exactly how much 窪蹋勛圖厙 is being used, top search terms, views, user stats. That accountability is huge.

What Samantha had to say

儭 It actually made us want to update our processes.
儭 Communication was a mess, 窪蹋勛圖厙 helped us clean that up.
儭 If they cut budget, Id fight to keep 窪蹋勛圖厙. Its that valuable.
儭 This isnt just helpful, it helps us save time that goes back into our mission.
儭 Your company really walks the talk. Its refreshing.

The bottom line

With 窪蹋勛圖厙, the ALS Association turned process chaos into clarity. What once took days now takes minutes. What was once missed now gets seen. And what was once disconnected is now unified.

Weve worked with a lot of vendors during this transformation. 窪蹋勛圖厙 is the only one that actually delivers on what they say and keeps improving.

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