窪蹋勛圖厙

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Case Study

From question queues to sales success: How International SOS transformed enablement with 窪蹋勛圖厙

# of Employees
12000
Industry
Healthcare
Website

The problem

Before and , senior leaders in Sales Enablement at began searching for a tool to support their global sales team, they developed a mission statement and tagline:

To enable sales excellence by providing all users of our sales tools with:

  • What they need to know
  • When they need to know it
  • Where they instinctively look

Expert. Simple. Effective. Efficient.

As they evaluated a variety of enablement platforms, none solved all three of these requirements in a simple, streamlined way.

Alex explained: We needed to get the right information to the team in the flow of work not storing it in a location where they had to stop what they were doing and go searching for it.

Thats when they discovered 窪蹋勛圖厙, which completely changed how they approached enablement.

A global team, a maze of processes, and constant questions

International SOS is a mission-driven company helping businesses operate safely and efficiently worldwide. But with a team of over 12,000 people with more than 1,200 locations worldwide, keeping everyone aligned on processes, tools, and best practices was a massive challenge.

We had people around the globe asking similar questions, Alex says. International SOS offers a broad range of services, and its not always easy to remember every detail of a process, especially if they only need to do it a couple of times a year.

That led to a constant stream of inbound questions.

It was: Alex, I have a question. Matt, I have a question. And wed be sitting there in a queue of unanswered messages, telling people, Youre second in line, youre third in line色

This inefficiency was slowing down deals and reducing the time the enablement team could spend on more strategic work.

Instead of helping drive sales effectiveness, we were just answering questions all day long, Matt adds.

The solution

Just-in-time enablement that answers questions before theyre asked

Our ideal solution was something that met our team mission statement, Alex said. We demoed several platforms that could indeed have worked, but most of them were also trying to solve challenges we either didnt feel we had or just werent yet ready to tackle. We were trying to simplify things, not provide yet another tool they were expected to use.

窪蹋勛圖厙 wasnt just another tool; it was a new way of working. Instead of relying on static documents buried in SharePoint, 窪蹋勛圖厙 surfaced the right knowledge and content directly within our CRM and other tools, eliminating the need for reps to ask for help with most questions.

Wouldnt it be great if the answers people needed just appeared right where they were working? Alex recalls thinking. Thats exactly what 窪蹋勛圖厙 does.

With 窪蹋勛圖厙, reps no longer have to ping enablement for routine questions. Instead, they could find answers instantly, in context, without leaving their workflow.

Now, instead of sending people links or answering the same question for the hundredth time, I just tell them: Check it in 窪蹋勛圖厙, Matt says. I dont have to be their search engine anymore.

This shift from reactive to proactive enablement meant fewer interruptions, faster sales cycles, and a huge improvement in process consistency across global teams.

A new approach to change management

One of the unexpected benefits of 窪蹋勛圖厙 was its role in driving change management across the organization.

Whenever we rolled out a new process, there used to be a flood of questions, and we were never certain if everyone saw the message about the change, Alex says. Now, we introduce the change in 窪蹋勛圖厙, push out a Spotlight (in-app) announcement, and we know the message has landed.

The ability to track engagement with updates has also been game-changing.

I love when someone says, Oh, I didnt see that update, Matt laughs. Because I can check the analytics and say, Actually, you looked at it for 1.5 seconds and hit snooze.

The results

More than just another tool, 窪蹋勛圖厙 is a trusted partner

Alex and Matt light up when asked what its like working with 窪蹋勛圖厙.

Its not just a vendor relationship; its fun, Matt says. The 窪蹋勛圖厙 team actually listens, takes our feedback, and keeps improving the product. Thats rare.

Alex agrees: Every question weve had has been answered. And if the person were talking to doesnt know, they find out and get back to us. The support we get is unmatched.

窪蹋勛圖厙 has become so ingrained in their workflow that its shifted how their team is perceived within the company.

We used to be the Salesforce people, Matt says. Now, were the 窪蹋勛圖厙 peopleand honestly, I think thats a positive shift.

From frustration to freedom: How 窪蹋勛圖厙 transformed enablement at International SOS

Before 窪蹋勛圖厙:

Inconsistent processes across global locations

Sales enablement bogged down by redundant questions

Data entry errors causing reporting inaccuracies

Slow, ineffective change management

After 窪蹋勛圖厙:

Consistent, standardized processes for all sales teams

Self-service enablementfewer interruptions, faster answers

Improved data hygiene and pipeline accuracy

Seamless change management with real-time insights

For Alex and Matt, 窪蹋勛圖厙 isnt just a tool; its a transformation.

Salespeople no longer have to wait in a queue for answers. The information is right there, in the moment, when they need it, says Matt.

窪蹋勛圖厙 has done more than just streamline knowledge-sharing; its given the enablement team the space to focus on what really matters: helping the business grow.

And thats a change theyll never go back from.

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