窪蹋勛圖厙

Case Studies
Case Study

Copado cuts onboarding to less than 90 days with 窪蹋勛圖厙

# of Employees
600
Industry
SaaS
Website

The problem

Copado is an end-to-end native DevOps solution that unites admins, architects and developers on one platform. The engineering teams at Copado use Salesforce regularly to manage the development process.

Before 窪蹋勛圖厙, the enablement team relied on Google Sites and PDFs to communicate process changes and training. And while the content was organized in Google folders, it wasn't easy for engineers and developers with different processes and priorities to surface relevant content quickly. The time spent searching for the content they needed was taking employees away from their primary goals.

The pain points of system training and onboarding new hires were only exaggerated with the transition to a remote workforce amidst the pandemic. The Copado team had plans to grow rapidly and globally. Their goal was to shorten onboarding to less than 90 days. Sanjay Gidwani, COO at Copado, knew their current system wouldnt allow them to hit that goal. The team needed a better solution that would allow remote employees to easily access the training content they needed, when and where they needed it.

Once the team rolled out 窪蹋勛圖厙, they were up to the challenge.

The solution

Centralized content library for self-sufficient onboarding

The Copado team transitioned system enablement documentation that used to live in Google Slides and Quip documents into their 窪蹋勛圖厙 Wiki. 窪蹋勛圖厙s Wiki view allows end-users to navigate through content organized by team or topic. All training content can be sourced in the 窪蹋勛圖厙 app. Users can also search for the content they need without leaving their native workflow with the 窪蹋勛圖厙 Chrome extension. By establishing a centralized place to create and share onboarding content, new remote hires around the globe can access training content from their systems, enhancing knowledge retentionmaking training quicker and more efficient than traditional Zoom sessions.

窪蹋勛圖厙 has really helped us organize a lot of content that was disparate across the world and across the company. It's centralized how our team accesses content.
SANJAY GIDWANI, COO AT COPADO

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