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Intro
In this post, we will cover WalkMe vs Whatfix vs 窪蹋勛圖厙 to help you determine which is best for you.
With numerous out there today, it can feel overwhelming to select the right one for your business. This makes figuring out your strategy for change management, training, onboarding and enabling your team feel very challenging.
However, some of the top tools , and can help you and your business:
- Provide your team the training they need on the tools they use daily
- ROI on the tools and applications you have invested time and resources into
- Help you to reinforce learning continuously
When doing your research to select which digital adoption platform is the right one for your organization you will undoubtedly compare the strengths and weaknesses of your top choices to find the right fit. They all work toward helping you to achieve similar goals, but have different capabilities and features that need to be considered when making a selection.
We have broken down the top digital adoption platform tools here and take a deep dive on which features matter most when it comes to what is most important.
Why compare WalkMe vs Whatfix vs 窪蹋勛圖厙?
Before jumping into WalkMe vs Whatfix vs 窪蹋勛圖厙, lets take a deeper dive into why you might be considering adding a digital adoption platform like these to your organization and highlight some of the top benefits they provide.
1. During onboarding, instantly start training your team
According to the Forgetting Curve, . When training isnt reinforced, it never makes its way to long-term memory and onboarding programs that rely on LMS courses or classes, fall short. A digital adoption platform solves this by reinforcing learning with tool training that happens as your team is logging into their applications or doing their work.
2. You provide resources that are available after onboarding is over
But, learning doesnt stop after onboarding. Employees need a way to easily access answers to questions when they come up that doesnt waste time. Digital adoption software lives in your applications to make accessing information, answering questions and empowering users simple and effective.
3. Get the most out of your application and recognize ROI faster with a digital adoption platform
Digital adoption software helps you achieve ROI. How? Lets say you just installed a new application in your organization. You want to make sure that the money spent on implementing this tool is worth it. People should be taking advantage of this awesome new solution youve built.
A custom application like your . But this can only happen if it is being used correctly and effectively by internal users. Digital adoption software ensures users are properly trained and armed with the knowledge to confidently use your tools. This in turn ensures youre getting the most out of your tools as an organization. AKA: Digital adoption software = trained and empowered users = ROI.
WalkMe vs Whatfix vs 窪蹋勛圖厙
What do you need to know about 窪蹋勛圖厙?
Lets start with . What is it, what does it specifically offer and how does it stand apart as a digital adoption tool?
窪蹋勛圖厙 is an in-app learning and knowledge-sharing platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work.
Built by sales ops professionals for growing & remote teams, 窪蹋勛圖厙 blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.
, for many, this is a first: training a remote team 賅拎返唐 priorities 氣鳶 customer engagement shift. 窪蹋勛圖厙 makes firsts feel like old habits.
Imagine all of your incredible employee training (previously housed across Google Docs, Powerpoints, spreadsheets and video courses) consolidated into a single platform. Then, see that training surface, contextually, directly within the tools your team is using, the moment they have questions.
Its become the leading digital adoption platform for sharing , , driving adoption and communicating process changes in real-time, across the organization.
Why 窪蹋勛圖厙?
1. Train your team where they need it most, directly in the applications they use everyday.
Unlike other solutions that rely solely on walkthroughs (a step-by-step click-through training) to train your team, 窪蹋勛圖厙 understands that each employee learns differently. To solve for this, 窪蹋勛圖厙 offers multiple ways to train your team in the applications they use every day:
- You can insert help bubbles beside defined fields, terms or picklist values and trigger notifications on process changes in their tools or via email.
- Your employees can even search a contextual knowledge base for instant answers without ever leaving the tool theyre in or workflow theyre in the middle of.
2. Easy to manage, set up and scale
Training content in 窪蹋勛圖厙 is evergreen. Unlike WalkMe, where it can take weeks to create a walkthrough that automatically breaks every time a process changes, creating training in 窪蹋勛圖厙 is as easy as writing an email. And, because its tied to terms or fields and not a specific walkthrough, you can easily update and revise as processes change without having to redo an entire step-by-step process. Because of its simplicity, you can enlist the help of subject matter experts across your org to support content creation. No need to pay professional services or consultants to manage as you scale.
3. Accessible anywhere
You can access 窪蹋勛圖厙 anywhere. 窪蹋勛圖厙 integrates directly into your applications which means it is enabling your users everywhere they need it. It also has extensions that are easily accessed in applications like or on browsers like . Lets look at some examples of what it really means to access 窪蹋勛圖厙 anywhere:
- Maybe an employee is in Salesforce trying to remember what needs to happen to move a deal from one stage to the next. 窪蹋勛圖厙 is there.
- Maybe theyre prospecting on LinkedIn and cant remember what the benefits are for a certain persona. 窪蹋勛圖厙 is there.
Unlike WalkMe where you have to literally build a new walkthrough for each tool where you have a process 窪蹋勛圖厙 is automatically there wherever your employees have questions.
4. It offers out of the box CUSTOMIZABLE training content for FREE
Out of the box content means getting up and running the minute 窪蹋勛圖厙 in installed. No lag time in creating training content or defining processes, just instantly accessible information that users can access right out of the gate. This means a quick install and easy setup. But out of the box can sometimes mean a one size fits all approach. Not here. All content is customizable so you can alter and tailor it to meet your unique and specific needs. This also means you can add as you go. Your organization will always be evolving, changing and growing. 窪蹋勛圖厙 makes it easy to ensure everyone stays on the same page.
窪蹋勛圖厙 Features:
- Unlimited Users
- Unlimited Content
- Content Transfer
- Premium onboarding
- Premium Support
- Dedicated Success Manager, and more!
窪蹋勛圖厙 Price:
Customized pricing to each unique business case
Bottom Line:
窪蹋勛圖厙 is easy to use, easy to set up and helps you get on track to see ROI fast. If you are looking for a digital adoption platform that offers multiple ways to train your team, doesnt break as processes change and easily scales with your org, this is the tool for you. Not sure if its the right one for you? No problem. to try out the platform and you can decide.
WalkMe
What do you need to know about WalkMe?
WalkMe is a digital adoption platform that allows you to create walk through content to train and onboard your team and customers.
Why WalkMe?
1. Use walkthroughs to start the onboarding and training process
Chances are high you have custom applications in your organization. Each one is unique and complex. WalkMe helps initially onboard and train employees on your specific applications with walkthroughs. It provides them guided assistance through each platform so they understand how to use correctly right off the bat. Its great for just getting started with a new tool where you want to force your users through a step-by-step training when they first come on board.
2. Provide much needed support to your IT team by sharing walkthroughs externally
Another reason why using WalkMe as your walkthrough solution helps combat business challenges? Digital adoption applications reduce the load on your support and IT team. WalkMe provides step by step guidance that provides answers to frequently asked questions (FAQs) on your customer-facing site and applications. When customers or prospects do not have to spend time searching for questions they are less likely to get stuck and open a help ticket. This means your IT and support team can spend more time working on projects in your roadmap and less time answering smaller questions.
3. Find out where bottlenecks are happening with your customers and employees
Using WalkMe walkthroughs on your external site or app, you can track and analyze usage to understand where people are getting stuck on your application or the most frequently visited FAQs. This helps to improve the User Experience of your WalkMe app or identify gaps in your support that can be filled with better training or product enhancements.
WalkMe Features:
- Tracking and gathering of analytics
- Walk-Thrus
- Available on multiple browsers
- Available in multi languages
- Mobile accessibility
WalkMe Price:
Basic price Consultation required for pricing
Custom plan Consultation required for pricing
*See their for more pricing and package details
Bottom Line:
WalkMe allows companies to train users and customers with walkthroughs in your app. It does require heavy lifting to set up and create walkthroughs. Youll need a different walkthrough for each process, on each app and these will not automatically update as your processes change. If youre going to use a solution like this, its recommended that you hire consultants or their implementation packages to maintain.
Whatfix
What do you need to know about Whatfix?
What is Whatfix? Whatfix is a digital adoption platform that provides users with quick access to information and answers to questions where they are working.
Why Whatfix?
1. It works across a wide range of platforms
We know that . Thats a lot of different tools to keep track of and train employees on! Whatfix works across a wide range of platforms like , Microsoft Dynamics, Oracle, Sharepoint and more. This compatibility means an easier time training employees when you have a lot of different tools in play.
2. Integrations
Whatfix integrates with current systems, applications and tools you already have in place to help figure out the best ways to get employees to use the service. It can integrate with your LMS system to make sure you can track the progress and completion of LMS content and courses by your users.
3. You can create microlearning plans
With Whatfix, you can create plans for your users that are easy to follow and will get the up to speed on your tools and processes that are in place. It can get your users to that initial understanding of the tools you have in place, ensure that workarounds are not developed due to inadequate training and provide a centralized source of information. You can even track their progress through the microlearning plans to see if they are getting stuck or have questions that are not answered in the existing materials.
Whatfix Features:
- Customizable training plans
- Integrations
- User feedback
- Analytics on content
- Remote access and collaboration
- Alerts to users about updates
Whatfix Price:
See the Whatfix site to get a .
Bottom Line:
Whatfix works well if you are juggling a lot of tools that you need to be able to train your employees on. It is also great for tailoring individualized learning plans to make the learning experience more customizable and understandable for individuals.
Our favorite Digital Adoption platform?
If youre looking for a digital adoption platform thats easy to set up and provides multiple ways to train your team across multiple applications, we suggest . It is a simple but powerful digital adoption platform that meets all of your initial and ongoing learning and training needs. See for yourself by .
If youre looking to only implement walkthroughs to train new users on your application, WalkMe is probably the tool for you. If you are looking for integration at the metadata level and access to a robust existing , Whatfix probably isnt the tool for you either.
